Consumer Code for Home Builders

As a result of the Barker Review of 2004 and the Office of Fair Trading (OFT) Market Study into the house building industry dated October 2008, a group of stakeholders within the industry joined forces to develop a voluntary code of conduct for home builders to address the issues raised relating to customer service and satisfaction.

The Consumer Code for Home Builders is the outcome of that process and came into force on 1st April 2010. This Consumer Code will give all new home buyers additional peace of mind and protection. The new procedures will have the added benefit of further increasing the attractiveness of buying a new build over a second hand home. Customers will have all the usual benefits of buying a new home plus the added protection provided through the Consumer Code.

Mercat Cross welcomes the implementation of the Consumer Code for Home Builders.

You can download a copy of the Code here .

More information is available from www.consumercodeforhomebuilders.co.uk